Terms of use

As of 15 November 2026. The provider is SOMMON UG (haftungsbeschränkt), Königsberger Ring 3, 27432 Bremervörde, Germany.

This English version is provided for convenience. The German version (/agb) is legally binding.

1. Service

We frank documents submitted as PDF through an assistant or an application with Deutsche Post postage. Depending on the order, you receive the franked PDF to print yourself, or we print the document and hand it to Deutsche Post. Deutsche Post carries it under its own terms.

2. Conclusion of contract

Preview and price are not binding. The contract is concluded when you confirm the order on our approval page, or when an assistant or program you connected to your account places it from your balance. Such orders count as placed by you.

3. Your responsibility

You check content and address in the preview and are responsible for the content of your letters. Only documents are sent, no goods and no cash. Unlawful content, threats, deception about the sender and unsolicited bulk advertising are excluded.

4. Prices and payment

The price stated in the preview and on the approval page applies. You top up a balance yourself on your account page; unused balance is refunded on request. The price consists of the Deutsche Post postage and our service fee. We pay the postage to Deutsche Post in your name and for your account and pass it on at cost; it is a transitory item and contains no VAT. The service fee depends on letter format and delivery method and includes 19% VAT. Businesses established in another EU country with a valid VAT ID confirmed by us, and businesses established outside the EU, pay the service fee net; the recipient of the service then owes the tax. You receive an invoice for every letter, by email for single payments and in your account for payments from a balance. If Deutsche Post changes its postage, the price changes by the same amount.

5. Self-printed letters

Each franking is valid for one letter and only when posted in Germany. Print single-sided at original size.

5a. Right of withdrawal

Consumers have a right of withdrawal as set out in the withdrawal policy, which also offers the function to withdraw online. If you request that we begin immediately, the right of withdrawal expires on full performance: for self-printed letters when the franked file is provided, for automatic dispatch when the letter is handed to Deutsche Post. For orders from a balance, the consent you give when topping up applies.

6. Refunds

The postage is issued for your address and performance begins immediately at your request. If a letter has not yet been posted, or a self-printed franking is unused, we request a refund from Deutsche Post on your message and pass it on to you.

7. Transit times

For automatic dispatch, on annual average 95 percent of domestic letters are delivered within four and 99 percent within five working days after payment. For letters abroad, the transit time stated in the preview for the destination applies; it is based on Deutsche Post's standard transit times, which Deutsche Post gives without guarantee. These are averages, not a date for an individual letter. For letters with a deadline we recommend registered mail and enough lead time.

7a. Senders outside Germany

We post letters from senders with an address outside Germany in Germany. The return line names you with “c/o SOMMON UG” and our address. Undeliverable letters reach us; we notify you, keep the letter for 30 days and then destroy it in compliance with data protection.

8. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body and health. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract.

9. Applicable law

German law applies. Mandatory consumer protection rules of your country of residence remain unaffected.